PLACING AN ORDER
- HOW DO I PLACE AN ORDER
Placing an order is easy, simply follow these steps:-
1. Shop by browsing through any of our product categories and view more detail on each product page.
2. Add your chosen size to your shopping bag by clicking on the 'ADD TO CART' button.
3. Review the items you have selected by clicking on the 'MY CART'. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
4. To finalize your purchases, click 'SECURE CHECKOUT' and follow the instructions.
- DO I NEED TO CREATE A RUUP ACCOUNT TO PLACE AN ORDER
You do not need to create an account to make a purchase. However, we recommend that you set up an account to enjoy the benefits of managing your account which includes placing exchange request, organising your payment and address details, reviewing your order history and gaining access to your own personal closet.
- CAN I ORDER OVER THE PHONE?
We offer an easy and convenient TEXT TO ORDER facility. You can WhatsApp us at +91 9971115658 and place an order for your favourite products.
- WHAT SIZE SHOULD I CHOOSE
Lucknowi Wear always require 2-3 inches of margin. It’s best advised that you go through our size chart and re-confirm your size by measuring. Also, you can always use our experts help to know your best size.
- HOW DO I PAY FOR MY ORDERS
We accept payments via all the major platforms like Paytm, Google Pay, Phonepe and all major credit and debit cards such as Mastercard, VISA and PayPal.
- CAN I CHANGE OR CANCEL MY ORDER?
Yes, ofcourse! We want all our clients to happy and satisfied with their purchase. In case you do not like something, we can always do the exchange within 7 days of your purchase.
- How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation e-mail and a text message from us to confirm that your order has been placed successfully. You may also check the status of your order in “My Account” if you are a registered user.
SHIPPING AND DELIVERY
- WHEN WILL MY ORDER BE PROCESSED?
All orders will be processed within 2-3 working days, excluding MONDAY and public holidays.
- WHAT ARE YOUR DELIVERY TIMES?
All orders are shipped via DTDC Flight service or Delhivery or any other reputed partners. We aim to deliver your Purchased products to you within 3-7 working days from the time you place your order and 7-15 days for international orders.
- HOW CAN I TRACK MY DELIVERY?
As soon as your order is dispatched, we will send you a confirmation email along with your unique AWB (tracking) number. You may track your order in ‘My Orders’ page. You can also use the AWB number to track your order online with Delhivery/DTDC.
- ARE THERE ANY SHIPPING CHARGES?
We offer free Shipping all over India. However, COD charges are flat Rs. 150/- for all over India delivery.
For International deliveries, the delivery charges will be auto calculated upon entering your delivery details at the checkout, depending upon the weight and volume of the parcel.
- DO YOU OFFER CASH ON DELIVERY (COD)?
Yes, we offer COD for flat Rs. 150/- all over India.
- CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?
No, once your order has been shipped, we cannot change the address for the order.
- WHAT IS THE DIFFERENCE IN BILLING ADDRESS AND SHIPPING ADDRESS?
In cases when you place an order for somebody else, or if you choose to pay via a pre-paid mode of payment where your registered address is different from the address you choose to request delivery at, a billing address is required to complete order.
RETURNS AND EXCHANGES
- CAN I RETURN MY ORDER?
Oops, sorry! We don’t offer return request.
But to keep our customers happy, we do exchange. Exchanges are possible subject to availability of product as well. If the same product won’t be available, then you will have to choose another product.
- HOW CAN I RETURN A FAULTY ITEM?
We apologise that you received a faulty item. To return the same to us, you should follow the standard returns process as detailed below:-
- Write an email to us at email@example.com or you may Whatsapp us at +91-9971115658 with proper details mentioned as why is the product faulty with a proof of picture attached.
- After learning your concern, we will arrange a pickup request for you.
- A delivery executive will come to your place to collect the package.
- Please make sure that the original product tag and packing is intact when you send us the product back.
Note :- You do not need to pay for the reverse shipment.
- WHAT CUSTOMIZATION SERVICES DO YOU PROVIDE?
For any customization or alterations that you might require, we request you to please connect with us via Email: firstname.lastname@example.org / WhatsApp:+91-9971115658.
We can customize sizes, FREE ALTERATIONS and dyeing of fabrics. If you are looking for something in addition to that, please drop us a message and we will get back to you.
- HOW CAN I REQUEST FOR A CUSTOMIZATION?
You can simply drop an Email: email@example.com / WhatsApp:+91-9971115658 message to us with details of what you are looking for; our Customer Support Team will assist you in the best way possible.
- WHAT IS THE COST OF CUSTOMIZATION?
The cost of customization varies case to case. Our Customer Support Representative will help you with an estimate cost.
- HOW MUCH TIME DOES IT TAKE FOR A CUSTOMIZATION ORDER TO DELIVER?
Our Customer Support Representative will help you with an estimate time for delivery for your customization order. Please note that in certain cases, there may be a slight delay due to disruptions and/ or unforeseen circumstances.
- HOW CAN I REQUEST FOR GIFT-WRAPPING AND PERSONAL NOTE ?
You can opt for complimentary gift-wrapping for your order in case you are sending your order to someone by ticking the ‘Gift-Wrapping’ option while checking out. In case you wish to add a Personal Note, please share the text for the same alongside your Order ID to us via Email/ WhatsApp within 24-48 hours of placing an order.
Please note that once the order has been processed, no changes or additions can be made.
- HOW CAN I REQUEST FOR AN ADDITIONAL SERVICE?
In case there is any service you are looking for, please feel free to connect with our Customer Support Team via Email/WhatsApp, we will be happy to assist you!
- I AM CONFUSED WITH WHICH SIZE TO ORDER, WHAT TO DO?
You needn’t worry! You can simply connect with our Customer Support Team via Email: firstname.lastname@example.org / WhatsApp:+91-9971115658, we will be happy to assist you!